Blackbaud Data Security Incident Affects Bluegrass Care Navigators

Lexington, KY – September 14, 2020 – Bluegrass Care Navigators (“BCN”) was recently notified of a data security incident that may have affected friends, employees, and patients. We take the security of your personal information very seriously, and we sincerely apologize for any concern this incident may cause.

On July 16, 2020, Blackbaud, one of the world’s largest providers of customer relationship management systems for not-for-profit organizations, notified BCN that Blackbaud was the victim of a ransomware attack, which was successfully defeated. This incident resulted in the removal of the backup data files of hundreds of organizations worldwide, including BCN’s backup data, and may have included files containing both personal and limited patient health information. With the assistance of law enforcement and forensic investigators, Blackbaud was able to receive confirmation that the backup data was destroyed and has confirmed that it has not been found anywhere on the internet at this time. However, in an abundance of caution, BCN has taken steps to notify all individuals and to provide resources to assist them.

We mailed letters to all individuals affected by this incident which include information about the incident and steps you can take to monitor and protect your personal information. We have also established a toll-free call center to answer questions about the incident and related concerns. The call center is available Monday through Friday from 9:00 a.m. to 6:30 p.m., Eastern Time, and can be reached at 1-877-461-2591.

The following information is provided to help individuals wanting more information on steps they can take to protect themselves:

How do I obtain a copy of my credit report?
You can obtain a copy of your credit report, free of charge, directly from each of the three nationwide credit reporting agencies. To order your credit report, free of charge once every 12 months, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the three nationwide credit reporting agencies is included in the letter, and is also listed at the bottom of this page.

How do I put a fraud alert on my account?
You may consider placing a fraud alert on your credit report. This fraud alert statement informs creditors to possible fraudulent activity within your report and requests that your creditor contact you prior to establishing any accounts in your name. To place a fraud alert on your credit report, contact Equifax, Experian or TransUnion and follow the Fraud Victims instructions. To place a fraud alert on your credit accounts, contact your financial institution or credit provider. Contact information for the three nationwide credit reporting agencies is included in the letter and is also listed at the bottom of this page.

Contact information for the three nationwide credit reporting agencies is as follows:

Equifax Security Freeze
PO Box 105788
Atlanta, GA 30348-5788
1-800-525-6285
www.equifax.com/personal/credit-report-services/

Experian Security Freeze
PO Box 9554
Allen, TX 75013-9544
1-888-397-3742
www.experian.com/freeze/center.html

TransUnion (FVAD)
PO Box 2000
Chester, PA 19014-0200
1-800-680-7289
https://www.transunion.com/credit-freeze