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Bluegrass Care Navigators Response to COVID-19

As an organization dedicated to providing compassionate care to aging Kentuckians, our uncompromising priority right now at Bluegrass Care Navigators is protecting those in our care and our team members from exposure to coronavirus COVID-19. We know that our patient population is among those at risk to the effects of the illness, and we understand that our patients and families may have fears and concerns.

Here’s what we have done in preparation for COVID-19 and continue to do to prevent the spread of infection at each of our regional offices and across our communities.

We are strictly following guidance from the Centers for Disease Control, the Kentucky Department of Health, and local government leaders and health departments. With offices located across the state, we are monitoring daily changes in county-level activities as well as federal expertise and recommendations.

Our clinical and administrative teams are practicing exceptional hand hygiene and have increased our disinfecting processes. We currently have the hand hygiene, disinfectant, and personal protective equipment supplies that we need.

Our team is being monitored for illness so that individuals who may be ill are not coming to work. We are supporting employees who need time away from work due to illness. We have amended our paid time off policy during this time to make sure that all employees who are sick or caring for sick family members can take time off without fear of losing their job or pay.

We are adhering to changing clinical protocols at long term care facilities and hospitals. We are engaged with our healthcare partners and actively participating in their initiatives to reduce the risk of infection at their locations, especially when we are caring for patients in those facilities receiving hospice or palliative care.

We are educating families in our hospice care centers. Our hospice care centers at the University of Kentucky Chandler Hospital and CHI Saint Joseph’s in Lexington, as well as our Greg and Noreen Wells Hospice Care Center in Hazard are advising families and providing supplies to practice exceptional hand hygiene. We are following hospital protocols for visitors.

We are educating patients and families receiving care in their homes. During home visits, our clinical teams are sharing information with families about prevention, screening and signs and symptoms. We are advising families to screen visitors to their homes.

We have suspended routine volunteer activities that involve patient care. Bluegrass Care Navigators is supported by hundreds of volunteers who provide patient care support to families. We are limiting volunteer activities that directly involve patients to only those with urgent needs.

The CDC has provided excellent guidance on preventative measures for older adults and at-risk populations, which Bluegrass Care Navigators will follow and share with patients and families. We recommend all Kentuckians with questions and concerns follow the definitive sources for information nationally and locally for COVID-19 updates:

The Centers for Disease Control: https://www.cdc.gov/coronavirus/2019-ncov/index.html

The Kentucky Department of Health: https://chfs.ky.gov/agencies/dph/Pages/covid19.aspx

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