Volunteers Provide Compassion to Patients at the 11th Hour

November 14, 2024

Our team goes above and beyond to provide expert, compassionate care at just the right time to our patients and families. But we provide more than compassionate healthcare. At Bluegrass Care Navigators, we believe that no one should pass alone.

Our 11th Hour Volunteer Program epitomizes our commitment to delivering the right care at the right time. These dedicated volunteers are trained to be by the side of patients without family nearby who might otherwise face their final moments alone. These individuals answer the call, no matter the time of day or night, to provide a caring presence when it’s needed most.


“Our volunteers are the heartbeat of our organization, providing the extra support and care that patients and families need,” Kelli Callihan, Volunteer Services Manager, said. “Whether providing respite care, 11th hour visits, veteran pinning ceremonies, care calls, transportation, bereavement calls, companionship visits, gift bag deliveries and more, volunteers help patients feel like family.”


Bluegrass Care Navigators celebrates its many volunteers and the compassionate care that they provide to patients each day. In the videos below, our volunteers share why they chose to be with others in their precious final moments.


Make a Gift to Support Patients and Families

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Bluegrass Care Navigators has received grant funding from Truist Foundation and the Lexington-Fayette Urban County Government (LFUCG) to purchase an additional transportation van for Bluegrass PACE participants in Fayette County. The new van will expand Bluegrass PACE Care’s existing transportation fleet, helping meet growing demand and ensuring participants can reliably access the care and services they need.
Northern Kentucky Voluteer Flower Program Participants
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The dedication of Bluegrass Care Navigators’ Northern Kentucky Flower Program volunteers was recently recognized at the Garden Club of Kentucky Annual Convention, highlighting the powerful impact of their service to BCN patients. In addition to celebrating 22 awards earned for a wide range of gardening projects throughout Boone County, the Boone County Garden Club was also honored with the prestigious Club of Honor for its outstanding partnership with Bluegrass Care Navigators. This recognition reflects the heartfelt commitment of our volunteers and the meaningful difference they make in our community.
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Grief arrives without warning. For Crystal Huddle and her children, it came in an instant, through a car accident that took her husband’s life and forever changed their family.
BluegrassPACECareopensAlternativeCareSiteinFrankfort
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Bluegrass Care Navigators is proud to expand access to Bluegrass PACE Care with the opening of a new PACE Alternative Care Site in Frankfort, celebrated with a ribbon cutting and open house on May 14. As Kentucky’s first provider of the Program of All‑Inclusive Care for the Elderly (PACE), BCN continues to grow its innovative model that helps adults age 55 and older with complex health needs live safely at home.
Retiring President Liz Fowler with new President Jamie Moen
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After 12 years of leading Bluegrass Care Navigators (BCN) as President & CEO, Liz Fowler has determined it is time to move towards retirement. Liz shared her news with the Board of Directors last year, and together, they have conducted a nation-wide search for BCN’s next President.
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Caregiver testimonial
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For the women holding it all together—until it’s too much.
Grief support for Father's Day
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For many, Father’s Day can be particularly challenging day after the loss of a father or paternal figure. This day often brings back waves of grief—even if you thought you had already worked through those feelings. Everyday moments, like passing by Father’s Day displays in a store or participating in one of your father’s favorite activities, can unexpectedly trigger emotions and memories. As you navigate this difficult day, it is essential to give yourself permission to grieve. Take time to reflect on the joyful moments and cherished traditions you shared with your father.
From Medically Fragile to Safely Housed: How BCN Provides New Beginnings
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For many individuals experiencing homelessness, medical hardship and housing instability are deeply intertwined. BCN’s Medical Respite Program bridges that gap by providing a short-term, hotel-based recovery program that offers compassionate care to unhoused individuals who need a safe place to heal and receive medical care.
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Supported by a grant from the CommonSpirit Health Community Health Improvement Grants program, BCN’s Integrative Medicine created memory-making kits now used by social workers and volunteers to support patients and families in hospital settings.