11th Hour Volunteer Brings Comfort and Peace to Patients in Their Final Moments

November 26, 2024

Jill Conway serves as an 11th hour volunteer to give back to her community. In this role, Jill offers comforting companionship to patients in their final moments, especially those without family nearby. 

In her first 11th hour experience, she sat with a patient at the Eastern Kentucky Veterans Center in Hazard. When she arrived, the patient was unresponsive, but comfortable. As Jill spoke softly, expressing her gratitude for his service, she noticed that his hand moved toward her voice. Without hesitation, she asked if she could hold his hand.  As he relaxed his hand into hers, a palpable sense of peace filled the room.


“It was such a touching moment for me, and it was one of the great honors of my life to sit with that man,” she said.


Jill sat with the patient until his family arrived. With tears in his eyes, the son thanked her for sitting with his dad. Both the son and his wife shared the peace they felt while driving, knowing that their loved one wasn’t alone.


“I hope others will consider volunteering their time or their resources to support the work we are doing to help make such an important difference for future patients of Bluegrass Care Navigators,” Jill said.


Bluegrass Care Navigators is committed to providing expert care with compassion. Our team of clinicians and volunteers work together to ensure that each person receives the care they would want for their own family members. Your generosity today will help us continue to serve friends and neighbors in our communities and ensure that no one passes alone. 



Make a Gift to Support Patients and Families
March 24, 2026
Marla Sowers was never defined by titles though she held many. A pianist and Miss Morehead State University, a valedictorian, a beautiful singer, and an excellent writer, she carried the practical wisdom of her farming family into everything she did. As a public school elementary music teacher, Marla shaped hearts by inviting students to see kindness as strength. When a dementia diagnosis altered the rhythm of her days, her husband Richard cared for her at home and then with the help of an assisted living facility for as long as he could. After several years, the facility referred her to Bluegrass Care Navigators (BCN) for hospice services.
Bill Papania's mother
March 24, 2026
When Bill Papania thinks about Bluegrass Care Navigators, he doesn’t just remember the end of his mother’s life, he remembers the time, comfort, and connection Team BCN made possible.
The Coleman Family
March 19, 2026
In 2024, the Coleman family’s world was shattered with a devastating cancer diagnosis and unexpected loss of Jessica, devoted wife and mother. Kyle and his three daughters were overwhelmed by grief and the daily reminders of life without her. They connected with Bluegrass Care Navigators’ (BCN) grief team whose compassionate support and counseling helped the family find comfort, connection and the tools to heal together.
Bluegrass Care Navigators Expands Bluegrass Transitional Care Program with Grant Award in Partnershi
March 17, 2026
Expansion will improve access to care and chronic disease management for high-risk patients across Laurel, Jackson, and Whitley Counties
Callie, one of our volunteer therapy dogs
By By Callie, Volunteer Therapy Dog (and very good girl) March 2, 2026
Hi. I'm Callie. Most days, my job is simple: walk into rooms with my human, Mary, wag my tail, and let people know they’re not alone. I’ve been doing this therapy dog work with her for a while now, and I take it very seriously, even if I’m small and fluffy.
Doug and Lois Gates, one of our hospice families.
February 25, 2026
For Lois and Doug Gates, home has always been a place of purpose, faith and shared life. Married for more than 63 years, the couple met as teenagers, built a family through adoption, and spent decades serving others together. Their moments together became even more precious after Lois received a serious diagnosis two years ago. After undergoing surgery, the cancer recurred, and the couple chose to forgo additional treatment and live the best quality of life possible with support from Bluegrass Care Navigators (BCN).
PACE participants at Thanksgiving meal
February 17, 2026
The Bluegrass PACE Care team and participants kicked off the holiday season with their annual Thanksgiving lunch. The atmosphere was filled with gratitude and joy, as everyone enjoyed a delicious meal and each other's company. The PACE team continued to celebrate the holiday season with fun activities in the weeks to come.
Bluegrass Care Navigators provides care in person and via phone
By Lisa Lewis, Support Center RN February 17, 2026
As a Support Center RN, I’ve witnessed many moments of compassion, but few have touched me as deeply as the call I received from a patient’s wife in our Pikeville region. She shared how our nurse, Tiffany Little (RN), provided care with such warmth and dedication that her presence brought genuine comfort and support to their lives.
Tim and Helen Hoffstedder
February 17, 2026
Team BCN brought compassionate, personalized care to Tim and Helen Hoffstedder during a challenging chapter in their lives. After receiving a dementia diagnosis almost seven years ago, Helen’s family did their best to care for her at home. When she required additional support, they moved her to ColdSpring Transitional Care where she could receive high-quality care around the clock. In February 2024, she began retaining fluid and had difficulty breathing. The team at ColdSpring Care referred the family to Bluegrass Hospice Care and that extra support brought her husband Tim immense reassurance.
nurse and patient making a heart
February 17, 2026
Thanks to your remarkable generosity, our two-year Care Reimagined fundraising campaign has been a resounding success. With your steadfast support, Bluegrass Care Navigators exceeded our ambitious $7 million goal by the December 31, 2025, deadline! This achievement ensures that we can continue to provide essential care and support to seriously and terminally ill individuals within our community.