Bluegrass Care Navigators Ranks 6th in Quality Among Largest US Hospices
September 27, 2024
Bluegrass Care Navigators (BCN) has been ranked sixth in Overall Quality among the 50 largest hospices in the United States, according to a recent study published in the American Journal of Hospice & Palliative Medicine. The ranking is based on three key quality indicators: caregiver surveys (CAHPS scores), caregiver and employee satisfaction scores, and sentiment scores from Google reviews and Glassdoor ratings. The study assessed both non-profit and for-profit hospices across the nation.
“These scores don’t happen without the commitment of our entire team to provide the best possible care to our patients and families at just the right time,” Liz Fowler, President and CEO of BCN, said. “As a non-profit hospice provider, our focus is on more visits to patients and families whenever they need them over profit margins. We have earned this Quality ranking because our team has built a culture of compassion, respect, dignity and focusing on what matters most to patients and their families.”
This prestigious ranking reflects BCN’s dedication to providing high-quality, wholistic care for patients and their families. The study’s evaluation of patient and caregiver experiences, as well as staff engagement and satisfaction, highlights BCN’s role nationally as a leader in end-of-life care.
For many, Mother’s Day can be a particularly challenging day after the loss of a mother or maternal figure. This day often brings back waves of grief—even if you thought you had already worked through those feelings. Everyday moments, like passing by Mother’s Day displays in a store or seeing flowers, can unexpectedly trigger emotions and memories. As you navigate this difficult day, it is essential to give yourself permission to grieve. Take time to reflect on the joyful moments and cherished traditions you shared with your mother.
Marla Sowers was never defined by titles though she held many. A pianist and Miss Morehead State University, a valedictorian, a beautiful singer, and an excellent writer, she carried the practical wisdom of her farming family into everything she did. As a public school elementary music teacher, Marla shaped hearts by inviting students to see kindness as strength. When a dementia diagnosis altered the rhythm of her days, her husband Richard cared for her at home and then with the help of an assisted living facility for as long as he could. After several years, the facility referred her to Bluegrass Care Navigators (BCN) for hospice services.
When Bill Papania thinks about Bluegrass Care Navigators, he doesn’t just remember the end of his mother’s life, he remembers the time, comfort, and connection Team BCN made possible.
In 2024, the Coleman family’s world was shattered with a devastating cancer diagnosis and unexpected loss of Jessica, devoted wife and mother. Kyle and his three daughters were overwhelmed by grief and the daily reminders of life without her. They connected with Bluegrass Care Navigators’ (BCN) grief team whose compassionate support and counseling helped the family find comfort, connection and the tools to heal together.
Expansion will improve access to care and chronic disease management for high-risk patients across Laurel, Jackson, and Whitley Counties
Hi. I'm Callie. Most days, my job is simple: walk into rooms with my human, Mary, wag my tail, and let people know they’re not alone. I’ve been doing this therapy dog work with her for a while now, and I take it very seriously, even if I’m small and fluffy.
For Lois and Doug Gates, home has always been a place of purpose, faith and shared life. Married for more than 63 years, the couple met as teenagers, built a family through adoption, and spent decades serving others together. Their moments together became even more precious after Lois received a serious diagnosis two years ago. After undergoing surgery, the cancer recurred, and the couple chose to forgo additional treatment and live the best quality of life possible with support from Bluegrass Care Navigators (BCN).
The Bluegrass PACE Care team and participants kicked off the holiday season with their annual Thanksgiving lunch. The atmosphere was filled with gratitude and joy, as everyone enjoyed a delicious meal and each other's company. The PACE team continued to celebrate the holiday season with fun activities in the weeks to come.
As a Support Center RN, I’ve witnessed many moments of compassion, but few have touched me as deeply as the call I received from a patient’s wife in our Pikeville region. She shared how our nurse, Tiffany Little (RN), provided care with such warmth and dedication that her presence brought genuine comfort and support to their lives.
Team BCN brought compassionate, personalized care to Tim and Helen Hoffstedder during a challenging chapter in their lives. After receiving a dementia diagnosis almost seven years ago, Helen’s family did their best to care for her at home. When she required additional support, they moved her to ColdSpring Transitional Care where she could receive high-quality care around the clock. In February 2024, she began retaining fluid and had difficulty breathing. The team at ColdSpring Care referred the family to Bluegrass Hospice Care and that extra support brought her husband Tim immense reassurance.
