Bluegrass Care Navigators Provides Comfort and Peace Beyond the Final Days
When Robin Moss and her family welcomed her in-laws into their home, they knew it would be a journey of love, patience, and challenges. But when her father-in-law Teddy’s health declined due to a cancer diagnosis, Robin quickly realized they needed extra support and turned to Bluegrass Care Navigators (BCN).
"People often assume that calling hospice means death is imminent, which leads many to wait too long,” Robin said. “The reality is that hospice provides valuable comfort and support for both the patient and their loved ones throughout the process. It's important to call sooner to benefit from the care and peace it offers."
From the moment hospice stepped in, Robin felt relief. The team expertly managed Teddy’s symptoms and effectively controlled his pain, allowing him to achieve his goal of a good quality of life at home. The team also supported her as a caregiver, providing resources and education to help her feel competent and supported.
“Teddy’s pain became too much, and I didn’t know what to do,” she recalled. “I called, and a nurse came right away—she showed me a better way to manage his medication, and from that point on, he was comfortable.”
The team anticipated their needs, often before Robin even had to ask. Whether it was equipment like a Hoyer lift delivered within hours or a compassionate voice on the phone in the middle of the night, she knew she wasn’t alone.
“They never made me feel bad for not knowing things and educated and encouraged me,” Robin said. “They walked me through everything—how to manage medications and his anxiety. They weren’t just there for Teddy. They were there for me, too.”
When Teddy passed in October, the hospice team continued their support, ensuring a smooth transition for the family, walking with her through the grieving process and offering practical support with the necessary paperwork to close his estate.
“People don’t realize hospice isn’t just for the final days,” Robin shared. “It brings comfort, dignity, and peace—both for your loved one and for you.”
Established in 1978, BCN provides hospice care in 32 counties across northern, central and eastern Kentucky. As a mission-driven, nonprofit agency, BCN supports those facing serious illness or chronic disease with both long and short-term hospice care, palliative care, transitional care, PACE (Program for All-Inclusive Care for the Elderly), integrative medicine and grief counseling services. For more information on services available by county, visit bgcarenav.org or call 855.492.0812.
